Disclosure & complaints
Police complaint — Professional Standards
Use to raise a formal complaint under Schedule 3 of the Police Reform Act 2002. Send to the force's Professional Standards Department (PSD).
Information only. This is not legal advice. Court procedures and the law change. Always confirm with a solicitor, Citizens Advice, or a domestic abuse advocate before acting.
FORMAL COMPLAINT
Schedule 3, Police Reform Act 2002
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From: [YOUR NAME, ADDRESS, CONTACT]
To: Professional Standards Department, [POLICE FORCE]
Date: [DD / MM / YYYY]
Complaint
Dear Sir / Madam,
I wish to make a formal complaint about the conduct of [OFFICER NAME / SHOULDER NUMBER, if known] and the handling of the following incident(s):
• CAD / CRIS / Incident number(s): [REFERENCES]
• Date(s) of incident: [DATES]
What happened: [CHRONOLOGICAL ACCOUNT of the conduct or failings you complain of — failure to record a crime; failure to investigate; failure to apply DASH; failure to take a statement; rudeness; etc.].
Impact on me: [DESCRIBE].
Resolution sought: [APOLOGY / REOPENING OF INVESTIGATION / RE-RECORDING OF THE CRIME / DISCIPLINARY ACTION].
Please confirm receipt and the name of the case-handler within 10 working days.
Yours faithfully,
[SIGN AND PRINT NAME]