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Police and reporting

Sources checked: · qualified legal review pending

Whether to involve the police is your decision. Some people report straight away, some later, and some never. This page explains how it works, so you can decide what feels right, and what you can do if things don't go as you hoped.

If you're in danger right now

Call 999. If you can't speak, stay on the line and press 55 on a mobile when prompted. For non-urgent reports, call 101.

The short version

  • You can talk to a specialist service before deciding whether to report.
  • Ask for your crime reference number and the officer's name, it helps later.
  • Victims have rights to information and support at every stage.
  • If the police or prosecutors decide not to go ahead, you may be able to ask for a review.
Reporting optionsDifferent ways to tell the police.
  • 999 in an emergency, or 101 if it isn't urgent
  • Online reporting through your local force website (not for emergencies)
  • In person at a police station, or by asking for an officer to visit somewhere safe
  • With a support worker or IDVA alongside you
  • Many forces have specialist domestic abuse officers, you can ask for one, and for a female officer if you'd prefer

GOV.UK, Report domestic abuse

Recording incidentsA private record can help, whenever you decide.
  • Dates, times, what happened and who saw it
  • Photos of injuries or damage, and screenshots of messages
  • Kept somewhere the other person can't access

Only do this if it's safe. Your own account still matters, even without other evidence.

How to keep a record safely · Evidence for criminal cases

Crime reference numbersYour link to the case.
  • Ask for the number each time you report, and write it down somewhere safe.
  • Also note the officer's name and collar number, and how to contact them.
  • Quote it when you call back, report another incident, or speak to support services.
The Victims' CodeYour rights as a victim of crime.

England and Wales

The Code of Practice for Victims of Crime sets out 12 rights, including being informed about your case, being referred to support, and making a Victim Personal Statement. GOV.UK

Scotland

The Victims' Code for Scotland explains your rights and where to get support. mygov.scot

Northern Ireland

The Victim Charter sets out your entitlements. Department of Justice NI

Victims' Code explained

If the police take no further action (NFA)What it means, and what it doesn't.

"No further action" means the case won't go forward at the moment. It does not mean you weren't believed or that nothing happened. Cases can sometimes be reopened if new evidence comes to light.

  • Ask for the reasons in writing.
  • Ask whether the decision was made by the police or by prosecutors, this affects how to ask for a review.
  • Keep recording any further incidents.

How charging decisions are made

Victims' Right to ReviewAsking for a decision not to charge or prosecute to be looked at again.

England and Wales, CPS decisions

If the Crown Prosecution Service decides not to charge, or to stop a case, you can ask for a review. The CPS asks for requests within 10 working days where possible; requests made more than three months after the decision are unlikely to be accepted except in exceptional circumstances. CPS VRR scheme

England and Wales, police decisions

Police forces run their own review scheme for some decisions not to charge, usually where a suspect has been interviewed. Ask the officer or force how to request one.

Scotland

The Crown Office and Procurator Fiscal Service runs a Victims' Right to Review scheme for decisions not to prosecute.

Northern Ireland

The Public Prosecution Service can review a decision not to prosecute if you ask. PPS NI
Complaints about the policeIf you're unhappy with how you were treated.
  • In England, Wales and Scotland, complain to the force first, online, by letter, or through a support worker. In Northern Ireland, complain directly to the Police Ombudsman.
  • Say what happened, when, and what you'd like to happen now.

England and Wales

The Independent Office for Police Conduct (IOPC) oversees the system. If you want a review, your outcome letter says whether it goes to the IOPC or the local policing body. IOPC

Scotland

The Police Investigations and Review Commissioner (PIRC) can review how a complaint was handled after the force's final response, normally apply within three months. PIRC

Northern Ireland

Complaints go directly to the Police Ombudsman for Northern Ireland, normally within one year. Police Ombudsman

Your rights with the police

Protective measuresWays the police and courts can help keep you safer.
  • Bail conditions, for example not contacting you or coming to your home
  • Domestic abuse protection notices and orders, which can be made quickly
  • Restraining orders after a conviction or acquittal
  • Special measures at court, such as screens or giving evidence by video link
  • Disclosure schemes (Clare's Law) to ask about a partner's history

The exact orders available depend on where you live and are changing in some areas.

What protection can I ask for? · If an order is broken · Disclosure schemes

Specialist advocacySomeone on your side through the process.
  • An IDVA (independent domestic violence adviser) supports people at higher risk, including through court.
  • An ISVA supports people after sexual violence; an ISAC supports people being stalked.
  • Victim Support helps anyone affected by crime, whether or not you report.

Find local advocates · Victim Support

Support you can contact

Short pathway: help with police or court · Criminal court checklist

Sources

Nothing on this page is saved or sent anywhere. Legal summaries are simplified, labelled by nation, and should be checked with a specialist.

Printable resources for this step

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General information only. This does not replace advice from a solicitor or specialist domestic abuse service about your own situation. The law and court procedures differ between England, Wales, Scotland and Northern Ireland, and they change.

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England, Wales, Scotland, Northern Ireland
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